Contact Us

Company Policies

Delivery Policy:

Deliveries are made by National courier (usually Parcel Force). Time frame for delivery is usually within 3 working days from order point. Saturday/Sunday and Bank Holidays are not classed as working days.

Cancellation/Return/Refund Policy:

We offer a 14 day money back guarantee on the basis that the product is as new and returned to us by the customer within the 14 days from the order payment transaction.

Customers can let us know that they wish to cancel an order on the phone, or in writing via letter or email.

Customer Service Contact Information

Contact name: Tony Staples

Contact t/p number: 01623 438049

Contact e-mail: info@pondsafety.com

Our Privacy Policy

Customers information is collected via telephone in paper form. This information is processed via our safe payment terminal within one hour of receipt. Once processed all financial details are shredded and disposed of. No financial information is stored by the company.

Our Privacy Disclaimer:

We do not store customer financial details and do not pass on any personal information to any third parties.